Softball Factory’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Softball Factory’s policies and procedures are subject to change.
In the course of serving its customers, Softball Factory acquires, stores, and transmits customer communications and information that customers may regard as private or sensitive. Some of this information — such as the customer’s name, address, telephone number, and credit card data — is provided to Softball Factory by its customers in order to establish service. Other information — such as the customer’s account status, choice of services, and customer logs – is created and maintained by Softball Factory in the normal course of providing service. In addition, Softball Factory may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of communications.
Softball Factory will protect the confidentiality of its customers’ information, account information, and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Softball Factory, its partners, its employees, and other customers of Softball Factory’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Baseball Factory has appropriate physical, electronic, and managerial procedures in place.
How is customer information used?
Softball Factory may use customer information to provide its customers with program information or information about new or upgraded services.
Disclosure of customer information and communications
Softball Factory will not otherwise disclose its customers’ personal and account information unless Softball Factory has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Softball Factory, Softball Factory’s customers, or others, or where Softball Factory has a good faith belief that the law requires such disclosure.
Softball Factory also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Softball Factory stores or transmits for its customers. The circumstances under which Softball Factory will disclose such electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of Softball Factory and its customers;
- it is required to cooperate with interception orders, warrants, or other legal process
that Softball Factory determines in its sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when the contents are
inadvertently obtained by Softball Factory and appear to pertain to the commission of a crime.
Softball Factory disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Softball Factory will, however, review, delete or block access to communications that may harm Softball Factory, its customers or third parties.
Nomination Form Contest (February 2017)
All coaches that nominate at least three players to Softball Factory, during the term of the contest, will be entered into a drawing to win a $500 donation to their program. All coaches who submit nominations during this time frame, which meet the contest criteria, will be entered into the random drawing. Contest criteria: A) the coach must nominate at least three players to Softball Factory; B) prior to March 15, 2017, at least one of those players must register to attend a Softball Factory event; C) the coach must be a recognized coach with a high school, middle school or summer league program; D) the nominations must be submitted during the term of the contest. The term of the contest is February 1, 2017 through February 28, 2017. The winner will be selected at random by Softball Factory, no later than March 15, 2017. The winner will be contacted at that time, and will have five business days to confirm their address, program information and claim their prize. If the winner does not claim their prize within that time frame, their selection will be voided and Softball Factory will select another winner at random, following the same process as previously listed. The donation will be submitted by check to the program of the winning coach, no later than June 30, 2017. Please contact Softball Factory with any questions regarding this contest.